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Frequently Asked Questions

How can i customize product or create new product with Manmarziya?

You can write to us at manmarziya.ethnic@gmail.com or connect at +918368546623 with your need. A call shall be arranged with our designer as per your availability to understand your requirement more in detail. If call is not possible by you, you can also send in picture or description of the design that you want to customize on the above email/whatsapp, we shall get back to with quotation for the same and move forward once on approval.

While creating a new customised piece altogether, we shall send sample over pictures & material before proceeding with final product. Advance payment to be given for creating new customized design.


What is the Exchange policy with Manmarziya ?

1. We do size exchange once for all orders, items once sold are not taken back unless the product is damaged.

2. Purchase made During SALE are Not eligible for any kind of Return or exchange.

3. Exchange can be done within 7 days for the date of delivery

4. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.


Can I cancel my order?

You can cancel your order within 24 hours of order. Please call us at manmarziya.ethnic@gmail.com or +91 8368546623 to request a cancellation.

 

How will I receive the credit for my money when desired size of the exchange product is not available?

The credit note will be emailed to you, which you can use in next 20 days on Manmarziya website. Please make sure that you use the credit in one go.


Can I exchange a part of my order?

Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note there are some items that are not returnable or exchangeable.


Why my exchange is not accepted?

 1. Exchange/Return not accepted if Customer does not like the material or colour of the dress as we shall take approval for any customized piece. We suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.

2.10-12% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same.

Exchange/Return not accepted if the product is washed and worn.

3.All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.

4.Exchanges should be done within a week of delivery